Assistant Facility Manager
The Assistant Facility Manager is responsible for managing the daily operation of the LSC facility. This position oversees the closing and operations of the facility, provides oversight and assistance to the café, and handles scheduling requests, changes and updates for the facility.
Days/Hours: 3-10 pm (Mon-Fri)
Oversees the daily opening of the facility to make ready and available for customer use
Sets up courts for scheduled events including games and/or train continuing sessions
Move, set up, and store training equipment as needed
Take phone calls and review online requests for scheduling of the facility
Have mastery of the facilities scheduling software to be comfortable and capable of adding reservations, changing reservations or cancelling reservations
Review, prepare and post facility schedule on designated monitors and message boards
Be available for and handle customer questions and requests to the best of ability
Lead responsibility for ensuring cleanliness and safety of the facility.
Regularly inspect the entire site, including gym, café, restrooms, parking lot, eating area, staircase, and entry way, to make sure conditions are safe
Report any safety concerns to the President
Make best efforts to repair or fix safety issues if possible, if not able to fix, set up boundary around the issue
Regularly inspect the entire facility, including gym, café, restrooms, parking lot, eating area, staircase, and entry way, to make sure they are clean
Inspect facility closely in the morning to ensure night cleaning was done appropriately
Clean up spilt liquids, papers, or trash, including restrooms and café
For serious messes contact cleaning service to come and address immediately
Work with Audio Visual team on promoting, selling and delivering DVD’s to customers
Pick up and store personal items left by customers
Monitor and oversee lost and found materials
Manages the receiving function of delivers by outside vendors, including those for the café
Supervisory Responsibility: This position may involve the supervision of other employees if so directed by the President or GM.
Work Environment: Work is regularly performed in a combination of office and gymnasium environments and is mostly indoors.
All-Star Café Staff Member
Reports to: Café Manager
Job Type: Part-time
Salary: $15.00 /hour
The Ladera Sports Center is looking for skilled Cafe Staff Members to take orders and deliver food and beverages to our customers.
The right Cafe Staff Member uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Cafe Staff responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you.
To be a successful Cafe Staff Member, you should be polite to our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Keep in mind that Cafe Staff duties may require working in shifts and/or weekends and holidays.
Ultimately, it is the duty of our Cafe Staff Members to provide an excellent overall dining experience for our guests.
Greet and escort customers to their seats
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Deliver checks and collect bill payments
Meet with All-Star Cafe staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Flexibility to work in shifts
We are looking for responsible parking attendants who will be in charge of directing vehicles where to park and taking payments for vehicles during busy events at the Ladera Sports Center.
We are looking for high energy and customer service-oriented people to fill this role on our team. Admissions staff will be the face of our sports center and are responsible for making the patrons in the facility feel welcomed and appreciated. Admissions employees will also inform our guests of any rules that we have such as no outside food or drink in the facility.
We are looking for a detail-oriented, hardworking, and caring staff member who will take pride in maintaining not only our courts, but our facility as a whole. This is an essential role to our team as it is vital to maintaining our reputation and our promise to our customers to provide a safe, clean, and friendly environment for all events from birthday parties to weekend tournaments.